Detroit Water and Sewerage Department

"Change is also being noticed and commented on by our customers. They support our effort. They will also continue to point out where we falter -- that's OK too. We need to hear about what matters to our customers and then demonstrate our desire and ability to exceed their expectations...AND WE CAN!"

Sue McCormick
Director, DWSD

The Director's Report - The Director's Compliance Report.
Click here for more details.

Customer Service Centers and Call Center number to be closed for Good Friday
Customers should note that the Detroit Water and Sewerage Department's Customer Service Centers will be closed on Friday, April 18 in observance of Good Friday. In addition, the main Customer Service Call Center number, 313-267-8000, will not be staffed that day. The Customer Service Centers and Call Center will reopen for business on Monday, April 21. DWSD regrets any inconvenience caused by the closure.

To make fast, easy payments online, click here.

Commissioner James F. Thrower (fourth from right) receives a gift from the Board of Water Commissioners (BOWC) for his outstanding service over the past four years at the Board’s meeting on Wednesday, March 26. Thrower, who represents the city of Detroit and serves as the Board vice-chair, is approaching the end of his term as a commissioner. He was appointed to the BOWC in 2010. Attending the ceremony were (from left to right): John Cubba, Financial Advisor to the BOWC; Tarolyn Buckles, Technical Advisor to the BOWC; Commissioner Fred Barnes (Macomb County); Commissioner Linda Forte (Detroit); BOWC Chair James Fausone (Wayne County); Vice-Chair Thrower; Commissioner Bradley Kenoyer (Detroit); Detroit Water and Sewerage Department Director Sue F. McCormick; and Commissioner J. Bryan Williams (Oakland County). Commissioner Mary E. Blackmon (Detroit) could not attend, but also extended her appreciation to Commissioner Thrower for his contributions to the BOWC.

• DWSD Electronic Media Kit for April 2014.

• New Video: Introduction to DWSD Wastewater Rates Simplification.

• Press Release: DWSD To Get Help With Water Main Breaks.

• Video: "Workers Deal with Dangerous Cold."

• January 7, 2014 Press Release: DWSD Preps for Water Main Breaks.

• BOWC Public Hearing on February 26, 2014 - 11:00am: Proposed Water and Sewer Rates for FY 2014-2015.

Take the DWSD Customer Survey

Read about DWSD's Online Account Services.
Click here for more details.

Having trouble paying your water bill?
Click here for more details.

Detroit residents are required by state law to disconnect downspouts leading to the sanitary sewer system. This is a requirement of all Michigan cities. Water from downspouts connected to the sewer system can overload the sewer system and can pollute our rivers and cause basement flooding.

For more information on our downspout disconnection program, click here.

Naturalizing the Home Garden: Native Garden Design Workshops

Friends of the Rouge and the Alliance of Rouge Communities have teamed up to offer native garden design workshops to teach residents in the Rouge River drainage area how to garden with native wildflowers. Workshops will be held this spring in Novi, Bloomfield Hills, Livonia and Dearborn Heights.

Four Naturalizing the Home Garden: A Native Garden Design Workshops will be held across the Rouge River watershed to teach people how to select native plants that are right for the conditions in their yard and offer design tips for creating attractive gardens that appeal to us, reduce rainwater runoff, and provide nectar for birds and butterflies.

Optional expert assistance is available for a limited number of workshop attendees immediately following the workshop. Interested persons are encouraged to register early as space is limited. Registration is required for expert assistance. Registration is available online or by calling (313) 792-9621.

Workshop dates and locations:

• Tuesday, April 15: 6:00–7:15pm at the Caroline Kennedy Library, 24590 George Avenue, Dearborn Heights.

This website contains several types of document files, including PDF and DWG files. You will need a PDF Reader, such as Adobe Acrobat Reader, to view the PDF files. Click here to download Adobe Acrobat Reader.

DWG files also require a viewer, such as DWGSee or Autodesk DWG TrueView. Click here to download DWGSee or click here to download Autodesk DWG TrueView.

All treatment plants are operating at normal levels. To view the latest daily pumpage sheet, click here.

Look through the DWSD Pumpage Data Archive by clicking here.

• April 9, 2014 - 1:00pm, DWSD Board of Water Commissioners' Special Meeting.

• April 9, 2014 - 1:45pm, DWSD Board of Water Commissioners' Workshop.

• April 10, 2014 - 1:00pm, BOWC Operation, Regulatory, Compliance and Procurement (ORCAP) Committee Meeting.

• April 16, 2014 - 7:30am, BOWC Finance Committee Meeting.

All BOWC Meetings take place in the 5th Floor Board Room of the Water Board Building, 735 Randolph in Downtown Detroit. Click here for agendas and approved meeting minutes.